Concierge, Blossom Valley
Today’s featured nominee exemplifies all of Senior Lifestyle’s core values, but her caring and compassion toward the residents and staff at Blossom Valley are what earned her recognition. Carleen Armstrong juggles several hats and tasks throughout her day, but always with a smile on her face and a sense of compassion for everyone she encounters.
“Each and every day Carleen makes everyone around her feel taken care of.” “She always has a smile, a kind gesture, sympathetic rod or a listening ear to offer when residents, families or staff need her.”
Carleen’s intentional pursuit of care and warmth remains constant regardless of the situation, and her positive attitude inspires her fellow team mates to do the same.
“She may begin her day as a Concierge but by the end of the day she has probably worked on the floor, helped in the kitchen ans spoken to the doctors offices or families. She will help in any department if they need assistance.” “Carleen makes sure all the caregivers have what they need for their shift. Her role modeling is shown by showing everyone we can all step in to help.”
Her compassion and heart of genuine care shines through not only her staff intereactions, but her connections to the residents, as well.
“We have a resident that at times is confused and cries.” “Whether she is locked out of her room, missing her son, realizing she is losing her memory or is just distraught, Carleen is there with a Kleenex, extra hugs, a shoulder to cry on and an ear for listening.”
Many thanks to you, Carleen, for your amazing dedication to best-in-class care (and caring!) for our residents. Your compassion and care is evident in all you do, and we’re honored to have you as part of our team!
“Carleen is such a great young woman who is absolutely a team player, dependable, has respect for all around her, she is honest…She is a true Heart of Caring winner in my book.”
This spotlight is part of Senior Lifestyle’s 100 Days of Heart of Caring series featuring nominees from our 170+ communities across the country. All nominations are anonymous. Our nominees represent the backbone of our commitment to our core values: Caring, Honesty, Appreciation, Respect and Teamwork; without them, we could never fulfill our goal of providing best-in-class care to every one of our residents. Join us as we celebrate these caring, passionate individuals and their commitment to our residents.