In order to know when someone’s feeling down or needs encouragement, you have to first build a relationship with them. Today’s 100 Days of Heart of Caring spotlight features a team member from Timberwood who has a knack for getting to know her residents so she can do just that.
“If a resident is not feeling well or simply not feeling like himself or herself, she does all that she can to encourage them and ensure they are comfortable and their needs are always being met in a timely manner, She has been seen sitting with residents and holding their bands just to mend their spirits.”
Gayla doesn’t stop there; those nominating her for the Heart of Caring award recognized how she regularly goes above and beyond her job description to ensure each resident always has exactly what they need.
“Mrs. Davis consistently goes above and beyond her job duties to ensure the best quality of life for the residents at our community. She does so by ensuring all apartments, living areas and public living areas are always cleaning to the highest standards. She never frets about assisting residents in areas outside of her responsibilities, whether it is a maintenance issue, assisting with activities, outings and family nights, or transporting residents to and from doctors appointments. Above those duties, she also takes the times to build relationships with each resident.”
We are so thankful to have team members like Gayla to take care of our residents; they truly are the reason we’re able to provide the care we do. Thank you, Gayla, for your commitment to caring for and serving our residents with such kindness and respect. Congratulations on the nomination!
This spotlight is part of Senior Lifestyle’s 100 Days of Heart of Caring series featuring nominees from our 170+ communities across the country. All nominations are anonymous. Our nominees represent the backbone of our commitment to our core values: Caring, Honesty, Appreciation, Respect and Teamwork; without them, we could never fulfill our goal of providing best-in-class care to every one of our residents. Join us as we celebrate these caring, passionate individuals and their commitment to our residents.