Concierge, Fountain View Village
The foundation of senior housing may be providing healthcare, but one of our core pillars here at Senior Lifestyle is hospitality. We strive to treat everyone who walks through our doors as our family, and today’s Heart of Caring nominee is a perfect example of this mission in action.
“Joan truly cares about our residents and treats them as if they were her own family. Our residents know how much Joan cares about them because they drop by the concierge desk each day to say hi, share their coming and going schedule, and provide an update on their well-being.”
“Joan is our only full-time concierge and is the key point of contact on the weekends. She keeps everyone abreast of any concerns which need to be addressed, and is a true team player for the success of our community. Joan has the ability to make quick and accurate decisions that help reduce the workload on others.”
Joan not only greets each individual with a friendly face, but genuinely cares for the residents in any way she can. For one resident, Kim’s effort to build a relationship means all the world.
“She makes a point of knowing family members of our residents by name. One resident in particular does not have family who visits him…He drives a scooter and loves his freedom of coming and going from our community. He always checks in the the concierge when he leaves and returns. When he gets back, Joan enthusiastically asks this resident about his excursion…Joan provides outstanding service to all our residents.”
Thank you, Joan, for putting your heart of caring to work as the first face people see when they enter the doors. Congratulations on the well-deserved nomination!
This spotlight is part of Senior Lifestyle’s 100 Days of Heart of Caring series featuring nominees from our 170+ communities across the country. All nominations are anonymous. Our nominees represent the backbone of our commitment to our core values: Caring, Honesty, Appreciation, Respect and Teamwork; without them, we could never fulfill our goal of providing best-in-class care to every one of our residents. Join us as we celebrate these caring, passionate individuals and their commitment to our residents.