Woodmark at Uptown
First impressions can often make or break an experience; fortunately for the Woodmark at Uptown, their Heart of Caring nominee puts her caring heart to work from the moment residents and family members step into the building.
“[Kathleen] sets a great first impression as she greets everyone at the door with her smile and outgoing personality.” “She has always played such a key role in our residents lives. All residents, families, and vendors feel comfortable coming to her for assistance. On numerous occasions I see her multi-tasking and handling calls, complaints, special requests, and questions all at once while staying calm and friendly.”
With over 11 years spent caring for residents at the Woodmark at Uptown, Kathleen’s heart of caring has touched countless lives as she strives to provide truly best-in-class service and care to those who call her community home.
“She has always demonstrated the highest of loyalty to our community. She has become a resource to staff new and old with any questions on just about anything. She is great at solving problems and always willing to lend a helping hand.”
“In the short six months that I have been here I have been pulled aside on numerous occasions by residents, families, vendors, and employees to express how great and helpful she has been. On her day off or on her way home she has been know to run errands or drop off dry cleaning just because she cares.”
What a testimony to Kathleen’s heart of caring. Thank you, Kathleen, for caring for our residents, families and staff with such positivity and dedication; congratulations on the nomination!
This spotlight is part of Senior Lifestyle’s 100 Days of Heart of Caring series featuring nominees from our 170+ communities across the country. All nominations are anonymous. Our nominees represent the backbone of our commitment to our core values: Caring, Honesty, Appreciation, Respect and Teamwork; without them, we could never fulfill our goal of providing best-in-class care to every one of our residents. Join us as we celebrate these caring, passionate individuals and their commitment to our residents.