The journey through Alzheimer’s and other dementias can be one of the hardest for a family to walk through, especially during the transition from living at home to living in a community setting. It’s in these moments that team members with hearts of caring like today’s nominee become not just important, but vital to making our residents and families feel at home.
“Pamela works the overnight shift and while her contact time with our residents may be limited, she still enriches our residents’ lives every day. She always has a calm, patient approach with the residents and has endeared herself to many of them. When working on Memory Care, Pam truly understands the value of knowing each resident’s life story. She has a knack for validating the residents’ emotions and their perceived realities. She anticipates the residents’ needs and is often able to meet those needs before residents become upset or agitated. She will take the time to sit and chat with the residents and try to discover what is troubling them.”
Overnight or during the day, Pamela’s interactions with residents evidence a true heart of caring at work in all she does. For one resident in particular, her kindness and caring continues to make a difference in his daily life.
“We had a resident on Memory Care who would be up at night looking to find his vehicle and leave. Pamela was always able to ease his anxieties and help him back to a steady state. When he would be up, she would make him some decaf coffee and sit with him and talk about his life. She would always validate his feelings and “meet him where he was.” When he would talk to her as if they had known each other for years and that she knew everyone he knew, she would not correct him, but agree and laugh along to the memories as if they were her own. She made this gentleman feel safe and secure while maintaining his dignity. Pamela truly has a “Heart of Caring.””
Thank you, Pamela, for living out the core values that make up Senior Lifestyle. Congratulations on a well-deserved community nomination!
This spotlight is part of Senior Lifestyle’s 100 Days of Heart of Caring series featuring nominees from our 170+ communities across the country. All nominations are anonymous. Our nominees represent the backbone of our commitment to our core values: Caring, Honesty, Appreciation, Respect and Teamwork; without them, we could never fulfill our goal of providing best-in-class care to every one of our residents. Join us as we celebrate these caring, passionate individuals and their commitment to our residents.