Lisle Creek Estates

Provide assistance as needed with medication reminders, bathing, grooming, dressing, escort service, and other activities of daily living. Follow the schedule of resident’s needs set out by supervisor. Provide emotional and social support to residents. Document daily log of assistance. Inform supervisor of any resident issues or concerns. Respect and encourage the independence and dignity of the residents. Respect residents’ confidentiality.

General cleaning of resident apartments, hallways and other common areas. Assist in preparing empty apartments for resident move-ins. Ensure resident/guest satisfaction by responding quickly to needs and requests.  You may be asked to help respond to resident emergencies. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

General cleaning of resident apartments, hallways and other common areas. Assist in preparing empty apartments for resident move-ins. Ensure resident/guest satisfaction by responding quickly to needs and requests.  You may be asked to help respond to resident emergencies. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Prepare all food using the daily planner and SLC standard recipes. Work the food line during mealtimes. Ensure that all food meets safety guidelines and that all kitchen areas meet sanitation guidelines. Ensure resident and guest satisfaction by responding quickly to needs and requests.  Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Accept food order, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner. Ensure resident/guest satisfaction by responding quickly to needs and requests.  Actively buss and reset tables as well as complete assigned side work. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Assist incoming residents with all facets of transition and move to the property. Support marketing team by assisting with tours, responding to telephone inquiries, hosting functions, and community outreach as needed.  Assist in the sales process with prospects and in the production of reports. Coordinate the refurbishing, cleaning and inspection of units after move-outs and before move-ins. Communicate incoming residents’ special needs or requirements to the appropriate channels.

Conduct outreach geared towards skilled nursing and rehab market and other levels of care as requested. Responsible for screening potential admissions for eligibility. Handle entire admission and admission related tasks/issues. Process admission paperwork with resident/family.  Schedule, organize, and conduct tours with prospective residents and referral sources for skilled nursing. Respond and follow-up with all walk-ins, phone ins, mail-ins timely and appropriately. Complete daily report for skilled nursing activity for admissions, discharges, outreach and other tasks as needed. Keep Sales and Marketing Director and Skilled Nursing Administrator informed of all sales activity daily. Provide assistance to the sales and marketing director at independent/assisted/ memory care campuses and special assigned projects. Create, plan, and implement with Sales and Marketing Team and Program Director events to bring in prospective residents such as but not limited to: seminars, speakers, themed events, and family nights. Develop and maintain a good working relationship with residents, families and professional providers of care.    Maintain a working knowledge of all software programs. Coordinate admissions/transfers from various levels of care to/from skilled nursing and rehab. Work with AL/MC Managers to assist with moving resident’s through the continuum of care. Meet all expectations of occupancy. Participate in weekend call coverage in Manager Rotation.   Responsible for marketing budget for skilled nursing.

Position Summary: This position is responsible for greeting and seating residents and guests in a timely manner, ensuring customer satisfaction. This position reports to the Dining Services Manager and/or other staff person assigned by the Director of Dining Services.   Essential Functions:  Seat and greet residents with a friendly and welcoming attitude in a timely manner in accordance with Senior Lifestyle Corporation standards. Assist wait staff and bussers in serving, bussing and resetting tables. • Report any resident concerns to the Dining Services Manger immediately. • Complete all side work as assigned. • Attend all training in-service seminars and pre-shift meetings. • Assist in special events. • Perform all duties in adherence to Senior Lifestyle Corporation standards. • Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. • Maintain a positive and professional demeanor toward all residents, visitors and coworkers. • Adhere to all policies and procedures of Senior Lifestyle Corporation. • Perform other duties as assigned. 

Greet residents and provide general assistance to visitors, prospective residents, and families. Answer telephone calls. You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Process reports for such things as work orders, incidents and concerns. You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.  Maintain the sign in/out log for the issuance of community keys, and gate passes. You will assist other departments with administrative functions. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Accept food order, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner. Ensure resident/guest satisfaction by responding quickly to needs and requests.  Actively buss and reset tables as well as complete assigned side work. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.