Lisle Creek Estates

Conduct outreach geared towards skilled nursing and rehab market and other levels of care as requested. Responsible for screening potential admissions for eligibility. Handle entire admission and admission related tasks/issues. Process admission paperwork with resident/family.  Schedule, organize, and conduct tours with prospective residents and referral sources for skilled nursing. Respond and follow-up with all walk-ins, phone ins, mail-ins timely and appropriately. Complete daily report for skilled nursing activity for admissions, discharges, outreach and other tasks as needed. Keep Sales and Marketing Director and Skilled Nursing Administrator informed of all sales activity daily. Provide assistance to the sales and marketing director at independent/assisted/ memory care campuses and special assigned projects. Create, plan, and implement with Sales and Marketing Team and Program Director events to bring in prospective residents such as but not limited to: seminars, speakers, themed events, and family nights. Develop and maintain a good working relationship with residents, families and professional providers of care.    Maintain a working knowledge of all software programs. Coordinate admissions/transfers from various levels of care to/from skilled nursing and rehab. Work with AL/MC Managers to assist with moving resident’s through the continuum of care. Meet all expectations of occupancy. Participate in weekend call coverage in Manager Rotation.   Responsible for marketing budget for skilled nursing.

Position Summary: This position is responsible for greeting and seating residents and guests in a timely manner, ensuring customer satisfaction. This position reports to the Dining Services Manager and/or other staff person assigned by the Director of Dining Services.   Essential Functions:  Seat and greet residents with a friendly and welcoming attitude in a timely manner in accordance with Senior Lifestyle Corporation standards. Assist wait staff and bussers in serving, bussing and resetting tables. • Report any resident concerns to the Dining Services Manger immediately. • Complete all side work as assigned. • Attend all training in-service seminars and pre-shift meetings. • Assist in special events. • Perform all duties in adherence to Senior Lifestyle Corporation standards. • Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. • Maintain a positive and professional demeanor toward all residents, visitors and coworkers. • Adhere to all policies and procedures of Senior Lifestyle Corporation. • Perform other duties as assigned. 

Greet residents and provide general assistance to visitors, prospective residents, and families. Answer telephone calls. You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Process reports for such things as work orders, incidents and concerns. You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.  Maintain the sign in/out log for the issuance of community keys, and gate passes. You will assist other departments with administrative functions. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Accept food order, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner. Ensure resident/guest satisfaction by responding quickly to needs and requests.  Actively buss and reset tables as well as complete assigned side work. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Complete work orders around the community. Perform work and repairs needed to ready apartments prior to move-in’s. Order and organize maintenance supplies as needed.  Complete general maintenance projects, including installations and repairs involving plumbing, electrical equipment, carpentry, painting, equipment repair, snow removal, and landscaping.

Responsible for medication administration for the residents in compliance with Federal & State regulations and Senior Lifestyle Corporation guidelines. May be responsible for the admissions of new residents to include all admission assessments and documentation. Responsible for completing acute and long-term care plans or service plans. May be responsible for clinical system tracking (i.e. wounds or infection control) under the direction of the director. Provide general consultation regarding health-related concerns within the community. Notify physicians and/or family members of any change in resident’s health and provides proper documentation. Respond quickly to all emergencies. Maintain close communication with all departments and staff members. Provide educational meetings for residents and staff. Maintain confidentiality of residents’ and prospective residents’ information.     May be responsible for discharges, assessments, and clinical documentation as needed. 

To assist in the oversight of daily operations in the kitchen. Works with the Executive Chef to ensure the highest quality food products and kitchen cleanliness in accordance with Company policies and procedures. This position may be required to supervise other staff positions. This position will perform the duties of the Executive Chef in his/her absence.
 - Produce and oversee meals, production and special events for quality assurance of meal presentation and portion control.

 - Prepare and coordinates all meals from standardized recipes. Ensure production sheets are completed according to the food production sheets policy.

 - Assist in the coordination of prep for the following day’s menu.

 - Participate in a pre-meal meeting with food servers to review detail of daily menu. Maintain daily interaction with residents.

 - Keep stock rooms, coolers and freezers clean and rotated. All food must be covered, labeled, dated and stored in accordance with local, state and county health department policies.

 - Ensure adequate staffing of culinary employees each shift.

 - Assist in ordering and inventory.

  – Assist in the adherence to maintaining budget compliance for daily food costs. Assist in applying appropriate loss prevention procedures. Keep waste to a minimum by utilizing food storage and food recycling techniques.

 - Assist in training and scheduling of employees in accordance with Company human resources policy.

 - Maintain kitchen cleanliness and food preparation according to state and local health department code requirements. Adhere to personal hygiene policy.

 - Attend all required training, in services, and staff meetings. Meet all department training standards through regulatory training and/or other necessary training modules as required.

 - Perform other duties as assigned.

•Coordinate staffing schedules to ensure the proper cleaning of offices, public spaces, and residential apartments.
•Use cleaning chemicals safely and properly in accordance with department guidelines and assure compliance with local, state, and federal safety standards, MSDS, OSHA, EPA and other relevant rules and regulations.
•Coordinate the annual deep cleaning program for apartments.
•Schedule the preparation of apartments for move-ins.
•Conduct inspection of offices, common space, guestrooms, and residential apartments.
•Maintain inventory control systems for all supplies, chemicals, and equipment.
•Inform Executive Director of any resident issues or concerns.
•Develop and monitor the housekeeping department budget.
•Prepare resident charges/billing for housekeeping services when applicable.
•May, in consultation with the Executive Director, hire, train, discipline and terminates department employees in accordance with Senior Lifestyle Corporation’s human services policy.
•Participate in the Manager on Duty program.
•Attend all required training, in-service, and staff meetings.
•Ensure that all company uniform and grooming standards for the department are followed.
•Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
•Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.
•Adhere to all policies and procedures of Senior Lifestyle Corporation.
•Perform other duties as assigned.

Provide assistance as needed with medication reminders, bathing, grooming, dressing, escort service, and other activities of daily living. Follow the schedule of resident’s needs set out by supervisor. Provide emotional and social support to residents. Document daily log of assistance. Inform supervisor of any resident issues or concerns. Respect and encourage the independence and dignity of the residents. Respect residents’ confidentiality.

Provide assistance as needed with medication reminders, bathing, grooming, dressing, escort service, and other activities of daily living. Follow the schedule of resident’s needs set out by supervisor. Provide emotional and social support to residents. Document daily log of assistance. Inform supervisor of any resident issues or concerns. Respect and encourage the independence and dignity of the residents. Respect residents’ confidentiality.