Castle Pointe at Baywinde

Maintain residents’ and business office files Maintain electronic personnel filing system Answer phone, take messages and transfer to appropriate person Fill in for concierge/front desk duties as assigned Assist in the new hire onboarding process Helping with community events Assist in residents’ billing process Maintain the ancillary charge worksheet on a weekly basis. Send monthly delinquent notices and follow collection guidelines. Ensure that accounts payable and accounts receivable procedures are processed timely and accurately. Ensure that all proprietary, financial, and resident information is kept confidential. Other duties as assigned

Accept food order, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner. Ensure resident/guest satisfaction by responding quickly to needs and requests.  Actively buss and reset tables as well as complete assigned side work. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Accept food order, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner. Ensure resident/guest satisfaction by responding quickly to needs and requests.  Actively buss and reset tables as well as complete assigned side work. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Maintain sanitary condition of dishes, utensils, glasses, pots, pans, equipment and kitchen in accordance with Senior Lifestyle Corporation standards. Safely and efficiently operate dish washing machine according to procedure manual. Ensure proper soap and rinse chemicals are loaded for washing. Remove from service any dishes, utensils, and glassware that are damaged or broken. Stock delivered food and non-food items. Empty and clear garbage bins and breakdown of boxes. Deep cleaning of kitchen and equipment.     Attend all training and in-service seminars. Maintain a clean and sanitary work environment. Perform all duties in adherence to Senior Lifestyle Corporation standards. Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

General cleaning of resident apartments, hallways and other common areas. Deep Cleaning of apartments/villas. Assist in preparing empty apartments for resident move-ins. Ensure resident/guest satisfaction by responding quickly to needs and requests.  You may be asked to help respond to resident emergencies. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Must be familiar with corporate, state, insurance accident and incident forms and reporting policies. Must instruct drivers in preventive maintenance of vehicles. Schedule drivers for daily transportation of residents and or staff. Schedule resident’s appointments as they provide the information for their specific trip. Dispatch drivers or self for resident requests of return trips from their appointments. Be prepared for emergency trips (picking up residents being discharged from hospitals, rehab, etc.) as needed or to preform requests from administration and or other department team members. Ensure all vehicle inspection tags, license and insurance cards are current and displayed properly. Maintain clean appearance of the vehicle(s) by performing/scheduling regular interior/exterior cleaning. Respond immediately and appropriately to all accidents and emergencies. Report mechanical needs and repairs and assist in coordination of necessary vehicle maintenance and repair service such as oil changes and tire rotations.

Transport residents and perform community errands as assigned.  Ensure that all residents who use the transportation are returned safely to the building. Assist all residents in and out of the vehicle as needed.  Maintain cleanliness of vehicle by performing and/or scheduling regular interior/exterior cleaning. Report mechanical needs and repairs and assist in coordination to have repairs completed.