Park Creek Pl North Wales MC

Provide kind, caring, and consistent companionship and support to residents. Provide assistance, encouragement, and restorative interventions, as needed, for Memory Care residents to be as independent as possible in their activities of daily living including but not limited to: bathing, dressing, grooming, toileting, feeding, and mobility. Participate in and lead one on one and group activities. Serve residents during mealtime, assist with memory care laundry, and basic housekeeping within the memory care neighborhood. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Greet residents and provide general assistance to visitors, prospective residents, and families. Answer telephone calls. You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Process reports for such things as work orders, incidents and concerns. You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.  Maintain the sign in/out log for the issuance of community keys, and gate passes. You will assist other departments with administrative functions. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

General cleaning of resident apartments, hallways and other common areas. Assist in preparing empty apartments for resident move-ins. Ensure resident/guest satisfaction by responding quickly to needs and requests.  You may be asked to help respond to resident emergencies. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Assess/evaluate potential residents for Memory Care level of care. This may involve assessing/evaluating potential residents in their home or another healthcare setting; must be able to drive to location and perform assessment/evaluation professionally and timely if necessary. Monitor documentation systems to ensure that all regulatory timeframes for review of assessments and service plans are met and that resident needs are met. Write and review residents’ assessments/evaluations and care-plans with appropriate staff. Coordinate, along with the Executive Director and Director of Health and Wellness, family/resident care conferences and serve as a direct liaison between residents, families, and staff. Work with residents, families, and other staff to ensure that residents are at appropriate levels of care. Conduct interviews, orientation, and ongoing training of Memory Care Team employees in accordance with employee training policy and regulatory guidelines.  Coach and counsel departmental employees in accordance with Senior Lifestyle human resources policies.  Manage Memory Care employees in partnership with the Health and Wellness director or designee.  Promote the company’s Embrace philosophy in all aspects of his/her role to include interactions with resident, family, and staff and the daily oversight of Memory Care operations in partnership with the Health and Wellness Director. Organize the monthly programming calendar and needed supplies.  Plan, coordinate, and evaluate Memory Care resident programs. Lead high quality innovative programs in Memory Care to include a minimum of 3-5 self-lead programs daily. Implement and monitor programs and processes to promote excellence in programming while maintaining a high level of resident/family/staff satisfaction in a fiscally responsible manner. Adhere to the budget guidelines for the department. Maintain current knowledge of Alzheimer’s/dementia topics and participates Memory Care Department Director training as assigned. Provide education, training, and hands on support to community staff.