Evergreen Retirement Community

Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This…

Schedule, organize, and conduct tours with prospective resident of independent and assisted living, memory care and skilled nursing. Respond and follow-up with to all walk-ins, phone ins, mail-ins timely and appropriately. Create, plan and implement with Sales and Marketing Team and Program Director events to bring in prospective residents, current leads and professionals such as, but not limited to: seminars, speakers, themed events, and family nights. Develop and maintain a good working relationship with residents, families, and professional providers of care.    Maintain a working knowledge of all software programs. Participate in weekend call coverage in Manager Rotation unless they have a standing schedule that already encompasses one or more weekend day.  Secure the required number of budgeted move ins and achieve net gains each month Treat each inquiry with value. Work closely with the Executive Director and Regional Director of Operations, and Divisional Director of Sales and Marketing in development and implementation of the quarterly marketing plan. Create and implement a strong community outreach program that generate the necessary number of referrals to reach sales goals. Complete quarterly media planning with current vendor on a timely basis.  Keep Executive Director informed of all sales activity daily. Maintain Senior Lifestyle Hot Board/Move in Move out board. Communicate any special needs of the incoming resident to the appropriate personnel. Manage use of sales toolbox. Assure every alternative is considered before closing a lead.  Keep informed of all trends, developments, concepts and techniques in his/her field that affect product. Understand the need of the senior and the aging process. Maintain and work an active, meaningful waitlist.  Visit competitors quarterly. Maintain confidentiality of all pertinent information. Comply with all Senior Lifestyle Policies, cities, state, and federal regulations pertaining to Residents’ accounts as it relates to Medicare, third party billing, etc. Interact professionally and effectively with all levels of the organization, residents, family members, etc. Perform other duties as assigned.
 

Responsible for medication administration for the residents in compliance with Federal & State regulations and Senior Lifestyle Corporation guidelines. May be responsible for the admissions of new residents to include all admission assessments and documentation. Responsible for completing acute and long-term care plans or service plans. May be responsible for clinical system tracking (i.e. wounds or infection control) under the direction of the director. Provide general consultation regarding health-related concerns within the community. Notify physicians and/or family members of any change in resident’s health and provides proper documentation. Respond quickly to all emergencies. Maintain close communication with all departments and staff members. Provide educational meetings for residents and staff. Maintain confidentiality of residents’ and prospective residents’ information.     May be responsible for discharges, assessments, and clinical documentation as needed. 

Pay range: $16-17 per hour Provide Personal Care as required: including but not limited to, giving showers/tub or sponge baths, shampooing hair, assisting with dressing, shaving, providing incontinence care, medication reminders, wheelchair transportation, transferring residents. Provide Home Making Services as required: including but not limited to, making the bed, washing dishes, tidying the apartment, organizing closets and dresser drawers, laundering clothing and bedding, ironing clothes, grocery shopping, meal preparations. Provide pet care: dog walks, cat care. Provide additional assistance as required. Document on the daily report sheets services provided to the resident. Daily reports to be completed and returned at the end of each shift.     Attend all required training, in-service, and staff meetings. Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.

Pay range: $22-23 per hour  Complete work orders around the community. Perform work and repairs needed to ready apartments prior to move-in’s. Order and organize maintenance supplies as needed.  Complete general maintenance projects, including installations and repairs involving plumbing, electrical equipment, carpentry, painting, equipment repair, snow removal, and landscaping. Respond promptly to emergencies and after hours calls. Maintain knowledge of all property emergency, safety, and disaster plans/procedures. Maintain office, shop, and storage and ensure that mechanical areas of the community are in accordance with SLC policies. Drive residents to stores or on special trips as needed. 

Pay range: $80,000-$90,000 per year  *Pay range is flexible with consideration of experience and HR expertise*  Maintain personnel files.  Conduct new hire orientation and administer benefits. Assist in answering employee questions or concerns.  Ensure that payroll is accurately prepared and reported to the corporate office at the designated time.  Process/file workers compensation claims.  Respect and maintain confidentiality of the office, the records, and restricted information. Understand roll in the safety and disaster plan.  Recommend procedures to reduce absenteeism and turnover.  Oversee performance review program to ensure effectiveness, compliance, and equity within organization.  Approve and monitor employee counseling, disciplinary actions, and performance improvement plans.  Suggest and implement training opportunities.  Participate in the Manager On-Duty program.  Attend various community events.

Pay range: $16.50-17.00 per hour Provide assistance as needed with medication reminders, bathing, grooming, dressing, escort service, and other activities of daily living. Follow the schedule of resident’s needs set out by supervisor. Provide emotional and social support to residents. Document daily log of assistance. Inform supervisor of any resident issues or concerns. Respect and encourage the independence and dignity of the residents. Respect residents’ confidentiality.

Accept food order, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner. Ensure resident/guest satisfaction by responding quickly to needs and requests.  Actively buss and reset tables as well as complete assigned side work. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Act as the on-site executive for all operations, including being the main point of contact for all staff, residents, prospects, community organizations, government agencies and the public when needed.  Maintains resident retention by working with residents and their families, dealing with any issues that arise. Responds and follows up with all walk-ins, phone-ins, mail-ins timely and appropriately. Keeps up to date with information about competitors. Meets all expectations of meaningful contacts, leases and occupancy. Maintain budget accountability and cash flow; aggressively anticipate and minimize negative budget variances and deficits. Hire, train, discipline, and terminate employees in accordance with Senior Lifestyle Corporate policy.  Maintain all local, state, and federal licenses for the community. Lead staff meetings.  Promote and protect resident rights; assisting residents to make informed decisions and treating them with dignity and respect.  Become an intricate part of the community in social and civic affairs by representing the community in local, state, and professional organizations.  Manage other support level and management roles as needed. 

Pay range: $22-23 per hour  Complete work orders around the community. Perform work and repairs needed to ready apartments prior to move-in’s. Order and organize maintenance supplies as needed.  Complete general maintenance projects, including installations and repairs involving plumbing, electrical equipment, carpentry, painting, equipment repair, snow removal, and landscaping. Respond promptly to emergencies and after hours calls. Maintain knowledge of all property emergency, safety, and disaster plans/procedures. Maintain office, shop, and storage and ensure that mechanical areas of the community are in accordance with SLC policies. Drive residents to stores or on special trips as needed.