How Are We Doing?

Posted by in Expert Advice, Technology.

There’s a common saying that notes, “If customers are happy with your service, they’ll tell you; if they aren’t happy, they’ll tell everyone else,” and with the prevalence of online review sites today, that idea can seem uncomfortably accurate for some businesses. However, online reviews give customers the opportunity to point out not only what’s wrong, but what’s right as well. They also give the reviewee an opportunity to make things right by reaching out to the customer when a negative experience is reported. At Senior Lifestyle we look at reviews as a vital tool in our plan for continuous improvement and encourage everyone we interact with to share their experience.

Are we doing well? What can we do better? Every business asks these questions, but without feedback from customers, it’s often hard to judge the answers. Any business with a long-range plan wants to hear the bad reviews as well as the stellar ones; continuous improvement depends on knowing what needs to be improved upon. Reviews provide companies with valuable information that may not be evident at the point of sale. Consumers can leave online reviews for nearly any business, product or service, from a hospital stay to a pet grooming experience. Review sites like Indeed and Glassdoor even provide a forum for job-seekers to learn more about companies for whom they hope to work.

Why do people leave online reviews? Everyone likes to be heard; we share our opinions every day in conversations with friends, family and co-workers, so it makes sense to share those opinions with the companies from which we purchase products and services. Oftentimes, online reviewers can remain anonymous, an aspect which may pave the way for more honest evaluations. Honest feedback, whether positive or negative, not only helps the organization being reviewed, but helps fellow consumers make decisions as well.

Senior Lifestyle believes that informed consumers and potential team members make better choices, and we truly want feedback from our senior community residents, families and team members. We gain valuable insight from visitors in our communities as well, whether they volunteer, provide a service for our residents or come to the community for a tour. Our goal is to provide the best possible experience for everyone we interact with, so don’t hesitate to let us know how we’re doing! For more information on how Senior Lifestyle works to provide an exceptional experience or to learn more about any of our communities, please visit our website at www.seniorlifestyle.com.

Seniors Get Social

Posted by in Technology.

While nothing replaces the comforting aspect of face-to-face conversation, social media, when used correctly, is a valuable tool that enhances the quality of life and aids communication. At Senior Lifestyle, we use various social media platforms like Facebook and Twitter to share information with our residents, families, team members and the communities we serve. One of the most delightful advantages of sharing the pictures of an event in one of our senior communities in Chicago or Charlotte on social media is that a family member in St. Louis or St. Paul can enjoy those pictures as well! While families may be separated by geography, social media for seniors can help to erase some of the distance, a worthwhile benefit for our residents and families. 

If you’ve ever spent time chatting with a senior loved one about social media, you’re likely to have heard something like, “I don’t do that Facebook thing; I don’t even like to text!” or “Computer stuff confuses me and I never remember my password!” While seniors have traditionally not been large consumers of social media, that seems to be changing. A Pew Research Center study notes that young adults (ages 18 to 29) are the most likely to use social media – fully 90% do. Still, usage among those 65 and older has more than tripled since 2010 when 11% used social media. Today, 35% of all those 65 and older report using social media, compared with just 2% in 2005. Seniors are using these tools to connect with family across the miles, to research issues that impact them, and in many cases, to re-visit destinations they’ve traveled to in the past through pictures and online “travelogues.” 

While many seniors are joining the online world, some continue to say that they just don’t see the benefit of social media and having an online presence. Some feel intimidated by technology, but with the advent of computer systems designed specifically for seniors, this no longer has to be a hindrance for those interested in learning more about social media. 

Some benefits of using social media for seniors: 

  • FAMILY CONNECTIONS 

A common refrain amongst seniors is “I wish I heard from my family more often.” Feelings of isolation have often been a leading cause of depression for seniors, and in a world where seemingly everyone has a phone on their person, this can be remedied. Skype calls, shared photos on Facebook and video “home movies” on Facebook can bring families closer across the miles. 

 

  • ONLINE COUPONS & DISCOUNTS 

With the prevalence of online savings through sites like Groupon, discounts offered by businesses on their Facebook pages, and other online opportunities to save, the days of clipping coupons may be past. For seniors on a fixed income, these discounts can add up. 

 

  • COMMUNITY ENGAGEMENT 

Whether a loved one lives at home or in a senior community, a sense of belonging is vital to well-being. Socializing with like-minded friends, online or in person, brings a feeling of involvement for seniors, especially if the senior is unable to leave home or their community on a regular basis. 

 

At Senior Lifestyle, while we remain quite fond of in-person social interaction with our families and friends with daily activities in our senior communities, we also see the benefits of social media, especially when a resident is able to connect with family across the miles or friends are re-connected online. We encourage you to connect with us online as well. To learn more about our online presence, visit our website at www.seniorlifestyle.com or follow us on Facebook or Twitter; we’d love to connect with you! 

Let’s Get Social!

Posted by in Technology.

While nothing replaces the comforting aspect of face-to-face conversation, social media, when used correctly, is a valuable tool that enhances the quality of life and aids communication. At Senior Lifestyle, we use various social media platforms like Facebook and Twitter to share information with our residents, families, team members and the communities we serve. One of the most delightful advantages of sharing the pictures of an event in a senior community in Pittsburgh or Peoria on social media is that a family member in Potosi or Petaluma can enjoy those pictures as well! Families may be separated by geography, but social media can help to erase some of the distance, a worthwhile benefit for our residents and families.

While seniors have traditionally not been large consumers of social media, that seems to be changing. In an article written for Huffington Post, Anita Kamiel, R.N, M.P.S., founder and owner of David York Home Healthcare Agency, shares that in a two-year span, Internet use among those 65 and older grew 150 percent, the largest growth in a demographic group. 34 percent of those seniors are users of social media such as Facebook. Seniors are using these tools to connect with family across the miles, to research issues that impact them, and in many cases, to re-visit destinations they’ve traveled to in the past through pictures and online “travelogues.”

While many seniors are joining the online world, some continue to say that they just don’t see the benefit of social media and having an online presence. Some feel intimidated by technology, but with the advent of computer systems designed specifically for seniors, this no longer has to be a hindrance for those interested in learning more about social media.

Some benefits of using social media for seniors include:

  • FAMILY CONNECTIONS

For seniors thinking “I wish I heard from my family more often,” social media is a great tool. Feelings of isolation have often been a leading cause of depression for seniors, and in a world where seemingly everyone has a phone on their person, this can be remedied. Skype calls, shared photos on Facebook and video “home movies” on Facebook can bring families closer across the miles.

  • ONLINE COUPONS & DISCOUNTS

With the prevalence of online savings through sites like Groupon, discounts offered by businesses on their Facebook pages, and other online opportunities to save, the days of clipping coupons may be past. For seniors on a fixed income, these discounts can add up.

  • COMMUNITY ENGAGEMENT

Whether a loved one lives at home or in a senior community, a sense of belonging is vital to well-being. Socializing with like-minded friends, online or in person, brings a feeling of involvement for seniors, especially if the senior is unable to leave home or their community on a regular basis.

At Senior Lifestyle, while we remain advocates of in-person social interaction with our families and friends with daily activities in our communities, we also see the benefits of social media, especially when a resident is able to connect with family across the miles or friends are re-connected online. We encourage you to connect with us online as well. To learn more about our online presence, visit our website at www.seniorlifestyle.com or follow us on Facebook or Twitter; we’d love to connect with you!