Corporate Office

In communities with an Executive Director vacancy, serve as onsite executive for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies, and the public. Provide added support as needed to incumbent executive directors, including but not limited to recruiting, onboarding, training, leadership, and management coaching. Manage budget and cash flow and maintain budget accountability. Manage occupancy and revenue expectations with sales team, aggressively anticipate and minimize negative budget variances and deficits. Hire, train, discipline, and terminate employees in accordance with company policy. Maintain all local, state, and federal licenses. Maintain resident retention by working with residents and their families, resolving any issues that arise. Lead staff meetings. Assist in answering resident billing issues. Also maintain the ancillary charge worksheet on a weekly basis. Ensure that move-in deposits and rents are deposited in a timely manner. Send monthly delinquent notices and follow collection guidelines. Process resident lease renewal letters. Ensure that payroll is accurately prepared and reported to the corporate office at the time designated. Ensure that accounts payable procedures are processed timely & accurately. Ensure that all proprietary, financial, and resident information is kept confidential. Monitor and record petty cash disbursements and reconcile to replenish. Process workers compensation claims.

Maintain cash activity on a daily basis for all disbursement and operating accounts in excel checkbooks. Process monthly ACH for accounts receivable and CL graphics and wire transfers for mortgages and other outside payments as necessary. Close accounts receivable monthly. Communicate with ED/BOM as necessary to complete month end close as per the closing schedule. Complete monthly preparation of bank reconciliations for all accounts. Complete journal entry preparation and input. Complete monthly preparation of balance sheet reconciliations on all open balance sheet accounts with backup for all amounts. Complete monthly preparation of PDF financial file. Maintain monthly financial folders. Prepare and file Sales Tax Returns, Personal Property Tax Returns and other governmental reporting as necessary. Assist in establishing and implementing written policies and procedures that reflect financial goals and objectives of the facilities as they relate to month end close. Ensure all established accounting policies and procedures are followed as they pertain to accounts payable and month end close. Analyze monthly financial statements and provide such information to the Assistant Controller for Property Accounting as requested. Ensure that adequate financial reports are submitted to authorized government agencies, investors and others as directed. Maintain the confidentiality of all pertinent information to ensure the properties’ rights are protected. Prepare and assist in audit preparation and accumulation of data as directed. Assist in budget preparation as directed.

Working knowledge and ability to apply professional standard of social work practice in job situations.  Demonstrate satisfactory level of interpersonal skills to interact with residents, families, community, government agencies, and interdisciplinary staff. Able to establish criteria to assure that services provided meet established standards of quality.  Demonstrate assessment skills sufficient to evaluate resident’s behavior, to collect data to evaluate psychosocial needs, risk factors for psychosocial deterioration, and residents’ responses to interventions. Ability to interpret and explain resident behavior to staff in a way that fosters understanding, facilitates treatment, and respect for residents rights. Minimize the use of chemical and physical restraints.  Ability to implement social services interventions that achieve treatment goals, address resident needs, link social support, physical care, and physical environment to enhance quality of life.  Promote and protect resident rights, assist residents to make informed decisions, treat residents with dignity and respect. Protect residents’ personal belongings, report suspected abuse or neglect, avoid the need for physical restraints in accordance with the current professional standards. Support independent expression, choice, and decision-making consistent with applicable law and regulation.  Complete progress notes and track/complete PASRRS.

Ensure, with assistance of the Staffing Coordinator, that appropriate and adequate staffing is in place on all nursing units, all shifts, every day. Complete and maintain all reports, i.e. I/A logs, monthly QA log, e-Interact, etc. and submit timely to corporative representative as required. Chair/attend meetings to include the weekly At Risk, weekly MC, care plan as per invitation, daily morning stand-up and clinical, etc. Consult with the ADON and Charge Nurse/Unit Manager to identify, investigative, educate, and discipline nurses related to care or skill issues as indicated. Oversee the clinical processes/systems in the facility to ensure that practice is maintained as per Senior Lifestyle standards, policies & procedures and within state and federal regulatory guidelines. Manage the survey process when present in the facility. Coordinate with the Admissions Coordinator to review all potential admissions identifying potential care, behavioral, family issues and the facility’s staff ability to care for. Monitor current health records, follow-up on incidents and issues with skilled residents and/or families, and schedule meetings as needed. Follow-up as indicated with falls, infection control, skin issues, unusual occurrences, medication delivery error, and any other issues requiring the attention of a senior administrative member. Ensure, review, and follow-up with quality assurance parameters including chart audits, log audits, and the scheduling of in-services as indicated. Develop and maintain a working relationship with professional providers of care to skilled residents both within and outside the facility. Maintain a professional and informative relationship with both the NHA and ED of the community, keeping them abreast of nursing issues as they develop and any potential impact on the facility.

Pay Rate- $110 K Complete and send out site visit reports every ten days and host the site visit report review with the Divisional Director of Sales and Marketing, Vice President of Operations, and Regional Director of Operations. Schedule, organize, and conduct tours with prospective residents of independent and assisted living, memory care and skilled nursing. Respond and follow-up with all walk-ins, phone inquiries, and mail-ins timely and appropriately and treat each inquiry with value. Meet the targeted sales expectations with respect to call outs, first on-site personal touches, securing deposits, and move ins.  Create, plan, and implement special events at the community to bring in prospective residents and their family members. Take the lead with all sales that become uncertain, and instruct and teach the individual assisting with the lead on immediate next steps and strategies. Participate in huddle calls and all admissions related problem solving sessions.

Use CRM systems to extract analytics and provide strategic direction using the metrics. Partners with the training team in effective onboarding of new sales hires. Actively monitors skill and knowledge growth of new hires during onboarding period. Fosters a strong sales performance culture across the assigned communities. Successfully manages and is accountable for sales performance within the assigned communities. In the absence of a Director of Sales, assumes the community sales role while supporting the assigned area. Ability to use data and analytics from the Senior Lifestyle reporting systems to measure effectiveness of lead generation, lead development and conversion metrics. Develop, manage, and participate in strategic plans to achieve and exceed budgeted occupancy goals. Ability to provide analysis of metric data and where plans are falling short, re-visit and review existing occupancy growth plans making necessary adjustments that are designed to meet occupancy expectations. Adjust communication style to meet the needs of sales, marketing, and operations partnerships. Travel to the field and interact with community associates, extract data from those interactions and partner to provide examples of best practices as well as build occupancy execution plans that create a structured plan for improvement. Collaborate closely with the Divisional Director of Sales and Marketing or Sr. VPSM to assist in building plans and strategies that build effective media plans, lead generation, event planning, and conversion targets. Interact professionally and effectively with all levels of the organization, residents, family members etc.

Provide on-site training and development resources and leadership for management and associates.  Proactively assist food service management personnel in solving problems and issues with service delivery, food quality and managing resident complaints. Manage and maintain food service budget accountability, aggressively anticipate and minimize negative budget variances and deficits and produce plans for improvement.  Compile daily, weekly and monthly progress reports on all communities in region as assigned by supervisors. In consultation with the Regional Operations Team, hire, train, discipline, and terminate site associates in accordance with company policy. Stay current on all Food Safety and Sanitation Codes, ensures all government regulations are adhered to. Encourage teamwork through cooperative interactions with Regional Operations personnel. Create an environment for pride and quality among all staff, encouraging them to their highest potential. Lead weekly financial improvement community calls.

Use CRM systems to extract analytics and provide strategic direction using the metrics. Partners with the training team in effective onboarding of new sales hires. Actively monitors skill and knowledge growth of new hires during onboarding period. Fosters a strong sales performance culture across the assigned communities. Successfully manages and is accountable for sales performance within the assigned communities. In the absence of a Director of Sales, assumes the community sales role while supporting the assigned area. Ability to use data and analytics from the Senior Lifestyle reporting systems to measure effectiveness of lead generation, lead development and conversion metrics. Develop, manage, and participate in strategic plans to achieve and exceed budgeted occupancy goals. Ability to provide analysis of metric data and where plans are falling short, re-visit and review existing occupancy growth plans making necessary adjustments that are designed to meet occupancy expectations. Adjust communication style to meet the needs of sales, marketing, and operations partnerships. Travel to the field and interact with community associates, extract data from those interactions and partner to provide examples of best practices as well as build occupancy execution plans that create a structured plan for improvement. Collaborate closely with the Divisional Director of Sales and Marketing or Sr. VPSM to assist in building plans and strategies that build effective media plans, lead generation, event planning, and conversion targets. Interact professionally and effectively with all levels of the organization, residents, family members etc.