Serve as an HCM technical point of contact for all Executive Directors and Business Office Managers. Support will include assigning new user access, resetting/unlocking ADP accounts, performing mass data uploads, rerouting workflows, and troubleshooting system errors. Activities to include maintenance of user profiles (system access and security) and system tables (adds/changes/deletes). Perform scheduled data audits to identify and resolve data discrepancies and recommend solutions or alternate methods to avoid recurrence. Troubleshoot PTO accruals, holiday, and ADP Scheduling questions/technical issues related to employee timecards. Preform as ADP Dashboard subject matter expert. Maintain payroll intranet page with up-to-date content/training material. Assist with creating training material/process documentation for HCM system. Participate and conduct product trainings as assigned. Assist in the review, testing and implementation of HR system upgrades and patches. Intermediate user in Microsoft Excel.
Provide consultation and support to management on various employee related issues. Maintain personnel files. Respond to employment issues and formulates recommendations for corrective action/improvement based upon case analysis, company policy and governmental mandates. Conduct new hire orientation and administer benefits. Assist in answering employee questions or concerns. Ensure that payroll is accurately prepared and reported to the corporate office at the designated time. Process/file workers compensation claims. Respect and maintain confidentiality of the office, the records, and restricted information. Understand role in the safety and disaster plan. Recommend procedures to reduce absenteeism and turnover. Oversee performance review program to ensure effectiveness, compliance, and equity within organization. Approve and monitor employee counseling, disciplinary actions, and performance improvement plans. Suggest and implement training opportunities.
Complete and send out site visit reports every ten days and host the site visit report review with the Divisional Director of Sales and Marketing, Vice President of Operations, and Regional Director of Operations. Schedule, organize, and conduct tours with prospective residents of independent and assisted living, memory care and skilled nursing. Respond and follow-up with all walk-ins, phone inquiries, and mail-ins timely and appropriately and treat each inquiry with value. Meet the targeted sales expectations with respect to call outs, first on-site personal touches, securing deposits, and move ins. Create, plan, and implement special events at the community to bring in prospective residents and their family members. Take the lead with all sales that become uncertain, and instruct and teach the individual assisting with the lead on immediate next steps and strategies. Participate in huddle calls and all admissions related problem solving sessions.
Work in conjunction with community Business Office Mangers to insure all billable services are correctly applied to resident’s accounts, which may include entering ancillary charges. Prepare and send statements/claims for residents including private pay and/or other primary payers. Confirm billable rates for accurate claims for all payers. Successfully demonstrate an understanding of the billing rules and regulations for Medicare, Medicare Advantage, state specific Medicaid, and other potential payer categories. Maintain admissions and discharges so that census is accurately balanced daily. Ensure resident demographic information is accurately entered. Post payments to the correct resident’s accounts, including payer type and service period. Research balances and determine what actions are needed to clear the account. Maintain a positive and professional demeanor toward office workers, professional contacts and residents. Adhere to all policies and procedures of Senior Lifestyle Corporation. Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment and the achievement of safe working practices. Assist communities in support questions about the centralized billing process.
Responsible for the frequent and ongoing monitoring of community/regional/portfolio financial performance data; monitor all reports from Executive Directors and prepare all required reports for VPO in a timely and accurate fashion. Identify and proactively adjust financial shortfalls. Assist Executive Director in identifying areas for additional revenue growth through rate, level of care, ancillary revenue, etc., as well as expense reduction strategies. Ensure that community/regional/portfolio sales and occupancy targets are met and exceeded. Routinely review sales data and works with regional sales support to adjust strategy accordingly. Ensure that communities are adhering to city, state, and federal regulatory requirements and SLC policy and procedure, thus minimizing risk and legal exposure; ensure that best in class resident care and services are delivered within state regulatory guidelines. Hire, support, and retain high caliber Executive Directors and supervise their activities; provide regular performance feedback to direct reports including corrective counseling and annual performance reviews. Ensure that all community staff have access to proper tools and training to function appropriately. Facilitate and ensure consistent communication amongst regional team and community leadership team. Interact professionally and effectively with all levels of the organization, including residents, family members, vendors, investors, etc. Assist in the preparation and ongoing monitoring of annual budgets and business plans for each community within the assigned region. Ensure that physical environment of communities is maintained to provide a clean and sanitary living/work environment for residents and staff. Ensure that SLC policy and procedure is followed to maintain a safe work environment through the prevention of accidents, the preservation of equipment, and training of staff on safe working practices. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Perform all other duties as assigned.
By Jacob DeBenedetto | January 31, 2024
Serve as the acting Maintenance Coordinator when a position is vacant. Provide additional hands-on support/focus on designated assignments at “priority properties”. “Priority properties” to be determined by the AOM, Regional Director of Operations, and National Director of Plant Operations. For more challenging tasks, offer on-the-job training and/or direct hands-on assistance. Responsible for the training of new Maintenance Directors and/or Coordinators and assist as necessary with the on-boarding of janitors and housekeepers. Respond to and complete resident work orders in a timely matter, in a fashion which as consistent with resident or management expectations. Perform required tasks so that assets are well maintained, including effective use of TELS for preventative maintenance, to achieve maximum useful life in terms of serviceability and appearance. Assist properties in establishing and meeting operating and capital budget goals via effective use of YARDI, Spend-Down, and other internal reporting methods. Collaborate with the Regional and National Directors of Plant Operations to roll-out and oversee vendor contracts including professed suppliers and service agreements. Responsible for ensuring designated communities have consistently incorporated SLC maintenance standards. Perform work required to bring resident units to move-in ready standards/ Ensure unit turnover are meeting company standards and are completed within budget. Perform general maintenance projects as assigned including installations and repairs involving plumbing and electrical equipment, carpentry work, painting, equipment repair, snow removal and outside landscaping maintenance. Knowledgeable of all property emergency, safety/disaster plans and procedures. Respond promptly to emergencies affecting resident or employee safety and/or an immediate jeopardy to the physical plant.
By jakob.langseth | January 10, 2024
Maintain cash activity on a daily basis for all disbursement and operating accounts in excel checkbooks. Process monthly ACH for accounts receivable and CL graphics and wire transfers for mortgages and other outside payments as necessary. Close accounts receivable monthly. Communicate with ED/BOM as necessary to complete month end close as per the closing schedule. Complete monthly preparation of bank reconciliations for all accounts. Complete journal entry preparation and input. Complete monthly preparation of balance sheet reconciliations on all open balance sheet accounts with backup for all amounts. Complete monthly preparation of PDF financial file. Maintain monthly financial folders. Prepare and file Sales Tax Returns, Personal Property Tax Returns and other governmental reporting as necessary. Assist in establishing and implementing written policies and procedures that reflect financial goals and objectives of the facilities as they relate to month end close. Ensure all established accounting policies and procedures are followed as they pertain to accounts payable and month end close. Analyze monthly financial statements and provide such information to the Assistant Controller for Property Accounting as requested. Ensure that adequate financial reports are submitted to authorized government agencies, investors and others as directed. Maintain the confidentiality of all pertinent information to ensure the properties’ rights are protected. Prepare and assist in audit preparation and accumulation of data as directed. Assist in budget preparation as directed.
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