Courtyard Fountains

Directly oversee the delivery of care to Assisted Living residents to ensure that emotional, physical, psychological and safety needs are met through all program services and activities. Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff.  Work with residents, families, and other staff to ensure that residents are at appropriate levels of care.  Manage labor costs, supplies, and other line items in clinical budget.  Monitor documentation systems to ensure that all regulatory timeframes for review of assessments and service plans are met and that resident needs are met. Write and review residents’ assessments/evaluations and care-plans with appropriate staff. Assess/evaluate potential residents for Assisted Living level of care.  This may involve assessing/evaluating potential residents in their home or another healthcare setting; must be able to drive to location and perform assessment/evaluation professionally and timely if necessary. Schedule and conduct new resident orientation for all Assisted Living Residents.  Provide, plan, schedule, and monitor staff training programs and in-services for the Assisted Living staff including statutory or regulatory required training. Attend all required training, in-service, and staff meetings. Manage and coordinate the work of all nursing and other assisted living staff, communicating pertinent resident health and safety information.  This includes overseeing and/or completing staff schedules monthly and daily assignments.  Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.  Ensure compliance with all state regulatory requirements including mandatory reporting to State. Ensure that all concern and incident reports are completed, filed and that follow-up is conducted appropriately.  Assist and/or perform in mock surveys.  Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers while adhering to all policies, standards and procedures of Company. Require 24/7 on-call clinical support. Perform other duties as assigned.

Greet residents and provide general assistance to visitors, prospective residents, and families. Answer telephone calls. You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Process reports for such things as work orders, incidents and concerns. You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.  Maintain the sign in/out log for the issuance of community keys, and gate passes. You will assist other departments with administrative functions. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Assist in planning and coordinating all resident activities.  Encourage residents to participate in programs and activities and provide transportation to them as needed. Lead various activities as directed by the Resident Programs Director. Order and maintain supplies for activities as needed.

Plan, develop and implement resident lifestyle programming within and outside of the community.  Facilitate collaboration between assisted living and memory care programming staff to ensure quality programming is planned and executed.  Ensure services within and outside of the community are made available to all residents, including transportation oversight. Assist tenants in making arrangements to meet their personal needs. Establish a tenant council and ensure tenant information system is in place. Survey and interview residents to collect social history data that represents residents’ past and present interests and talents, as well as their satisfaction with the community’s programs.  Document and maintain records as required to effectively manage the department and adhere to applicable state regulations.  In consultation with the Executive Director and Director of Health and Wellness, hire, train, discipline and terminate departmental employees in accordance with Senior Lifestyle Corporation Human Resources policy. Conduct interviews, orientation, and ongoing training of Memory Care Team employees in accordance with employee training policy and regulatory guidelines.  Coach and counsel departmental employees in accordance with Senior Lifestyle human resources policies.  Manage Assisted Living employees in partnership with the Health and Wellness director or designee.  Promote the company’s Embrace philosophy in all aspects of his/her role including   interactions with resident, family, and staff and the daily oversight of Assisted Living operations in partnership with the Health and Wellness Director.  Organize monthly programming calendar and necessary supplies.  Maintain monthly department budget.  Meet with families during care plan meetings; streamline transitions of residents in/out of as well as within the community. Develop and manage community transportation program. Act as a liaison as needed by the Quality Assurance team.  Maintain current knowledge of Alzheimer’s/dementia topics and participate in Assisted Living Department Director training as assigned.  Provide education, training, and hands on support to community staff. 

Accept food orders, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner. Actively buss and reset tables. Deliver food to residents’ rooms as needed. Maintain clean and sanitary condition of work areas, dishware, and equipment.   Manager servers and utility workers as needed. 

Accept food orders, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner. Actively buss and reset tables. Deliver food to residents’ rooms as needed. Maintain clean and sanitary condition of work areas, dishware, and equipment.   Manager servers and utility workers as needed. 

Assist in planning and coordinating all resident activities.  Encourage residents to participate in programs and activities and provide transportation to them as needed. Lead various activities as directed by the Resident Programs Director. Order and maintain supplies for activities as needed.

Assist in planning and coordinating all resident activities.  Encourage residents to participate in programs and activities and provide transportation to them as needed. Lead various activities as directed by the Resident Programs Director. Order and maintain supplies for activities as needed.

Accept food order, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner. Ensure resident/guest satisfaction by responding quickly to needs and requests.  Actively buss and reset tables as well as complete assigned side work. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Provide assistance as needed with medication reminders, bathing, grooming, dressing, escort service, and other activities of daily living. Follow the schedule of resident’s needs set out by supervisor. Provide emotional and social support to residents. Document daily log of assistance. Respect and encourage the independence and dignity of the residents. Respect residents’ confidentiality. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.