Setup, deliver, and verify accuracy of meal trays and food carts within the dining areas as instructed. Distribute and collect menus as necessary for each meal period. Serve food in accordance with established portion control procedures and ensure that foods follow prescribed modified or therapeutic diets, nutrition/hydration requirements and resident preferences. Assist department in obtaining proper food supplies for the next meal.   Deliver food to residents’ rooms as well as to tables within the designated dining areas.  Clean and sanitize work areas, cutting boards, and table tops as well as removing garbage. Perform kitchen utility duties such as, but not limited to: sweep and mop floors, buss items from dining areas to dish room, wash and clean small wares and equipment.

Conduct interviews, orientation, and ongoing training of Memory Care Team employees in accordance with employee training policy and regulatory guidelines.  Coach and counsel departmental employees in accordance with Senior Lifestyle human resources policies.  Manage Memory Care employees in partnership with the Health and Wellness director or designee.  Promote the company’s Embrace philosophy in all aspects of his/her role to include interactions with resident, family, and staff and the daily oversight of Memory Care operations in partnership with the Health and Wellness Director. Organize the monthly programming calendar and needed supplies.  Plan, coordinate, and evaluate Memory Care resident programs. Lead high quality innovative programs in Memory Care to include a minimum of 3-5 self-lead programs daily. Implement and monitor programs and processes to promote excellence in programming while maintaining a high level of resident/family/staff satisfaction in a fiscally responsible manner. Adhere to the budget guidelines for the department. Maintain current knowledge of Alzheimer’s/dementia topics and participates Memory Care Department Director training as assigned. Provide education, training, and hands on support to community staff.
 

Schedule, organize, and conduct tours with prospective resident of independent and assisted living, memory care and skilled nursing. Respond and follow-up with to all walk-ins, phone ins, mail-ins timely and appropriately. Create, plan and implement with Sales and Marketing Team and Program Director events to bring in prospective residents, current leads and professionals such as, but not limited to: seminars, speakers, themed events, and family nights. Develop and maintain a good working relationship with residents, families, and professional providers of care.    Maintain a working knowledge of all software programs. Participate in weekend call coverage in Manager Rotation unless they have a standing schedule that already encompasses one or more weekend day.  Secure the required number of budgeted move ins and achieve net gains each month Treat each inquiry with value. Work closely with the Executive Director and Regional Director of Operations, and Divisional Director of Sales and Marketing in development and implementation of the quarterly marketing plan. Create and implement a strong community outreach program that generate the necessary number of referrals to reach sales goals. Complete quarterly media planning with current vendor on a timely basis.  Keep Executive Director informed of all sales activity daily. Maintain Senior Lifestyle Hot Board/Move in Move out board. Communicate any special needs of the incoming resident to the appropriate personnel. Manage use of sales toolbox. Assure every alternative is considered before closing a lead.  Keep informed of all trends, developments, concepts and techniques in his/her field that affect product. Understand the need of the senior and the aging process. Maintain and work an active, meaningful waitlist.  Visit competitors quarterly. Maintain confidentiality of all pertinent information. Comply with all Senior Lifestyle Policies, cities, state, and federal regulations pertaining to Residents’ accounts as it relates to Medicare, third party billing, etc. Interact professionally and effectively with all levels of the organization, residents, family members, etc. Perform other duties as assigned.
 

Act as the on-site executive for all operations, including being the main point of contact for all staff, residents, prospects, community organizations, government agencies and the public when needed.  Maintains resident retention by working with residents and their families, dealing with any issues that arise. Responds and follows up with all walk-ins, phone-ins, mail-ins timely and appropriately. Keeps up to date with information about competitors. Meets all expectations of meaningful contacts, leases and occupancy. Maintain budget accountability and cash flow; aggressively anticipate and minimize negative budget variances and deficits. Hire, train, discipline, and terminate employees in accordance with Senior Lifestyle Corporate policy.  Maintain all local, state, and federal licenses for the community. Lead staff meetings.  Promote and protect resident rights; assisting residents to make informed decisions and treating them with dignity and respect.  Become an intricate part of the community in social and civic affairs by representing the community in local, state, and professional organizations.  Manage other support level and management roles as needed. 

Complete work orders around the community. Perform work and repairs needed to ready apartments prior to move-in’s. Order and organize maintenance supplies as needed.  Complete general maintenance projects, including installations and repairs involving plumbing, electrical equipment, carpentry, painting, equipment repair, snow removal, and landscaping.