Castle Pointe at Baywinde

General cleaning of resident apartments, hallways and other common areas. Assist in preparing empty apartments for resident move-ins. Ensure resident/guest satisfaction by responding quickly to needs and requests.  You may be asked to help respond to resident emergencies. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

General cleaning of resident apartments, hallways and other common areas. Assist in preparing empty apartments for resident move-ins. Ensure resident/guest satisfaction by responding quickly to needs and requests.  You may be asked to help respond to resident emergencies. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

General cleaning of resident apartments, hallways and other common areas. Assist in preparing empty apartments for resident move-ins. Ensure resident/guest satisfaction by responding quickly to needs and requests.  You may be asked to help respond to resident emergencies. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Maintain residents’ and business office files. Assist in answering residents’ billing issues. Maintain the ancillary charge worksheet on a weekly basis. Ensure that move-in deposits and rents are deposited in a timely manner. Send monthly delinquent notices and follow collection guidelines. Process resident lease renewal letters. Ensure that payroll is accurately prepared and reported to the corporate office by the designated deadline. Ensure that accounts payable and accounts receivable procedures are processed timely and accurately. Ensure that all proprietary, financial, and resident information is kept confidential. Monitor and record petty cash disbursements and reconcile to replenish.

Must be familiar with corporate, state, insurance accident and incident forms and reporting policies. Must instruct drivers in preventive maintenance of vehicles. Schedule drivers for daily transportation of residents and or staff. Schedule resident’s appointments as they provide the information for their specific trip. Dispatch drivers or self for resident requests of return trips from their appointments. Be prepared for emergency trips (picking up residents being discharged from hospitals, rehab, etc.) as needed or to preform requests from administration and or other department team members. Ensure all vehicle inspection tags, license and insurance cards are current and displayed properly. Maintain clean appearance of the vehicle(s) by performing/scheduling regular interior/exterior cleaning. Respond immediately and appropriately to all accidents and emergencies. Report mechanical needs and repairs and assist in coordination of necessary vehicle maintenance and repair service such as oil changes and tire rotations.