Corporate Office

Bill residents for all private pay services including monthly fees, ancillaries, and late fee charges. Work in conjunction with all community business office managers to ensure all billable services are correctly applied to resident’s accounts. Review billable rates for accurate billing for all payers. Correct misapplied rates on accounts. Post payments to the correct resident’s accounts, including payer type and service period. Reconcile cash deposits and applied payments daily. Enter new residents to be billed to the current billing system. Send collection letters per our collection policy.  Guide the community BOM regarding in-person collection effort. Post all ACH payments from residents’ accounts for payment. Attend all required training, in-service, and staff meetings. Complete month-end close for all assigned communities. Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. Maintain a positive and professional demeanor toward office workers, professional contacts, and residents. Provide onsite support when a community is without a business office assistant or designee. 

Manage full-cycle recruiting/sourcing and interviewing process with a focus on front-line staff. Set appropriate sourcing strategy for immediate and future candidate pools.  Accountable for the overall candidate and hiring manager experience from first point of contact through onboarding.  Manage applicant flow within ATS; source, screen resumes/candidates, coordinate interviews. Prepare candidates for interviews by providing logistical information, interview schedule, and other information as needed.   Interview and facilitate/participate in selection decision process.  Create and maintain tracking of requisitions, open position reports. Develop relationships with local Universities for entry-level and intern candidates; initiate, organize and participate in sponsored job/career fairs and on-campus events as applicable. 

In situations of NHA vacancy, serve as onsite executive for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies, and the public. Provide added support as needed to incumbent nursing home administrators, including but not limited to onboarding, training, leadership, and management coaching. Review and monitor survey readiness and verify that the community is in compliance. Work with residents, families and the community to ensure that residents are at appropriate levels of care. Manage budget and cash flow, maintain budget accountability, manage occupancy and revenue expectations with sales team, aggressively anticipate and minimize negative budget variances and deficits. Complete mock surveys as indicated. Hire, train, discipline, and terminate managerial employees in accordance with Senior Lifestyle Corporation human resources policy. Maintain all local, state, and federal licenses. Create an environment for pride and quality among all staff, encouraging them to their highest potential. Maintain resident retention by working with residents and their families, dealing with any issues that arise. Lead staff meetings. Ensure that all proprietary, financial, and resident information is kept confidential. Monitor and record petty cash disbursements and reconcile to replenish. Participate in accounts receivables and bad debt reviews. Process/file workers compensation claims. Attend all required training, in-service, and staff meetings. Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers. Adhere to all policies and procedures of Senior Lifestyle Corporation. Perform other duties as assigned.

Serve as the acting Maintenance Coordinator when a position is vacant.  Provide additional hands-on support/focus on designated assignments at “priority properties”. “Priority properties” to be determined by the AOM, Regional Director of Operations, and National Director of Plant Operations.  For more challenging tasks, offer on-the-job training and/or direct hands-on assistance. Responsible for the training of new Maintenance Directors and/or Coordinators and assist as necessary with the on-boarding of janitors and housekeepers.  Respond to and complete resident work orders in a timely matter, in a fashion which as consistent with resident or management expectations.  Perform required tasks so that assets are well maintained, including effective use of TELS for preventative maintenance, to achieve maximum useful life in terms of serviceability and appearance.  Assist properties in establishing and meeting operating and capital budget goals via effective use of YARDI, Spend-Down, and other internal reporting methods.  Collaborate with the Regional and National Directors of Plant Operations to roll-out and oversee vendor contracts including professed suppliers and service agreements.  Responsible for ensuring designated communities have consistently incorporated SLC maintenance standards.  Perform work required to bring resident units to move-in ready standards/ Ensure unit turnover are meeting company standards and are completed within budget. Perform general maintenance projects as assigned including installations and repairs involving plumbing and electrical equipment, carpentry work, painting, equipment repair, snow removal and outside landscaping maintenance.  Knowledgeable of all property emergency, safety/disaster plans and procedures.  Respond promptly to emergencies affecting resident or employee safety and/or an immediate jeopardy to the physical plant.