Corporate Office

Own and evolve the enterprise sales operating model that drives consistent execution and improved move-ins across communities.  Provide strategic leadership over the sales platforms ecosystem, including CRM and third party data providers in conjunction with the Marketing Operations Manager.  Construct and execute a cadence of actionable plans for the VP of Sales and Marketing (VPSM) team to improve sales execution and move in performance. `  Define how sales leaders use data to prioritize effort, make decisions, and take action to eliminate low-value metrics and noise.  Establish and enforce clear sales operating cadence, including required reviews, decision forums, and accountability rhythms.  Set non-negotiable standards for platform usage, performance measurement, and sales execution discipline.  Equip VPSMs with frameworks, playbooks, and expectations that enable effective coaching and performance management.  Partner with Marketing to align demand generation, lead quality, funnel definitions, and conversion accountability.  Collaborate with Operations to ensure sales strategies align with community capacity, readiness, and resident experience.  Identify performance gaps across portfolios and design scalable interventions to improve conversion and velocity.  Lead continuous improvement of sales processes, tools, and partnerships to strengthen outcomes and efficiency.  Serve as a strategic advisor to senior leadership on sales performance, risks, and growth opportunities.  Drive adoption and sustained use of sales systems through clarity, structure, and leadership alignment.  Measure success through improved focus, stronger leadership accountability, and measurable gains in sales results. 

Front of house and administrative experience preferred. Provide on-site training and development resources and leadership for management and associates.  Proactively assist food service management personnel in solving problems and issues with service delivery, food quality and managing resident complaints. Manage and maintain food service budget accountability, aggressively anticipate and minimize negative budget variances and deficits and produce plans for improvement.  Compile daily, weekly and monthly progress reports on all communities in region as assigned by supervisors. In consultation with the Regional Operations Team, hire, train, discipline, and terminate site associates in accordance with company policy. Stay current on all Food Safety and Sanitation Codes, ensures all government regulations are adhered to. Encourage teamwork through cooperative interactions with Regional Operations personnel. Create an environment for pride and quality among all staff, encouraging them to their highest potential. Lead weekly financial improvement community calls.

Salary Range: $100,000- $120,000 This role can be based in Chicago, Indianapolis, or Cincinnati Complete and send out site visit reports every ten days and host the site visit report review with the Divisional Director of Sales and Marketing, Vice President of Operations, and Regional Director of Operations. Schedule, organize, and conduct tours with prospective residents of independent and assisted living, memory care and skilled nursing. Respond and follow-up with all walk-ins, phone inquiries, and mail-ins timely and appropriately and treat each inquiry with value. Meet the targeted sales expectations with respect to call outs, first on-site personal touches, securing deposits, and move ins.  Create, plan, and implement special events at the community to bring in prospective residents and their family members. Take the lead with all sales that become uncertain, and instruct and teach the individual assisting with the lead on immediate next steps and strategies. Participate in huddle calls and all admissions related problem solving sessions.

Pay Rate: $100,000 Clinical Operations & Quality: Monitor clinical outcomes, audit medical services, and implement quality improvement plans to enhance resident care and Senior Lifestyle Corporation guidelines. Respond quickly to all emergencies. Maintain close communication with Health and Wellness Directors Maintain resident confidentiality Understand role in the Safety & Disaster Plan. Provide educational meetings for resident care staff as needed.              Attend all required training, in-service, and staff meetings. Regulatory Compliance: Ensure all facilities adhere to federal (OBRA, OSHA, HIPPA) Staff Training & Support: Provide clinical expertise, education, and support to nursing staff and administrators. Policy Development: Develop and update clinical policies and procedures across the region. Staffing Support: Participate in the recruitment and retention of nursing staff. Travel: Travel between facilities, often up to 90% of the time, to perform on-site visits/support Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers. Adhere to all policies and procedures of Senior Lifestyle Corporation.  Perform other duties as assigned.

​​​​​Salary Rate: ​$120,000 Complete and send out site visit reports every ten days and host the site visit report review with the Divisional Director of Sales and Marketing, Vice President of Operations, and Regional Director of Operations. Schedule, organize, and conduct tours with prospective residents of independent and assisted living, memory care and skilled nursing. Respond and follow-up with all walk-ins, phone inquiries, and mail-ins timely and appropriately and treat each inquiry with value. Meet the targeted sales expectations with respect to call outs, first on-site personal touches, securing deposits, and move ins.  Create, plan, and implement special events at the community to bring in prospective residents and their family members. Take the lead with all sales that become uncertain, and instruct and teach the individual assisting with the lead on immediate next steps and strategies. Participate in huddle calls and all admissions related problem solving sessions.

Optimize occupancy at the property by working with prospective residents, existing residents, family members, and guests.   Maintain compliance of resident records with city, state, and federal programs. Lease apartments while maintaining all local, state, and federal guidelines. Ensure building, grounds, and property are maintained at the highest standard of excellence through preventative maintenance systems and programs. Prepare reports related to the operations of the community in the absence of the Property Manager.

In communities with an Executive Director vacancy, serve as onsite executive for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies, and the public. Provide added support as needed to incumbent executive directors, including but not limited to recruiting, onboarding, training, leadership, and management coaching. Manage budget and cash flow and maintain budget accountability. Manage occupancy and revenue expectations with sales team, aggressively anticipate and minimize negative budget variances and deficits. Hire, train, discipline, and terminate employees in accordance with company policy. Maintain all local, state, and federal licenses. Maintain resident retention by working with residents and their families, resolving any issues that arise. Lead staff meetings. Assist in answering resident billing issues. Also maintain the ancillary charge worksheet on a weekly basis. Ensure that move-in deposits and rents are deposited in a timely manner. Send monthly delinquent notices and follow collection guidelines. Process resident lease renewal letters. Ensure that payroll is accurately prepared and reported to the corporate office at the time designated. Ensure that accounts payable procedures are processed timely & accurately. Ensure that all proprietary, financial, and resident information is kept confidential. Monitor and record petty cash disbursements and reconcile to replenish. Process workers compensation claims.

Labor Management Data Entry & Migration:  Accurately transfer employee, information from existing community master schedule spreadsheets into the new scheduling software. Labor Management Data Validation:  Review data entries for accuracy (e.g., names, departments, job titles, master schedule).  Scheduling System Support:  Assist in setting up initial community profiles.    Scheduling/supporting team training as needed.   Communication:  Coordinate with Operations Specialist to resolve data discrepancies and verify scheduling input is complete by the deadlines.  Other duties as assigned. 

Salary Rate: $90,000 Work in conjunction with community Business Office Mangers to insure all billable services are correctly applied to resident’s accounts, which may include entering ancillary charges. Prepare and send statements/claims for residents including private pay and/or other primary payers.   Confirm billable rates for accurate claims for all payers.  Successfully demonstrate an understanding of the billing rules and regulations for Medicare, Medicare Advantage, state specific Medicaid, and other potential payer categories. Maintain admissions and discharges so that census is accurately balanced daily. Ensure resident demographic information is accurately entered.   Post payments to the correct resident’s accounts, including payer type and service period. Research balances and determine what actions are needed to clear the account.   Maintain a positive and professional demeanor toward office workers, professional contacts and residents.  Adhere to all policies and procedures of Senior Lifestyle Corporation. Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment and the achievement of safe working practices. Assist communities in support questions about the centralized billing process.