Corporate Office

Serve as the acting Maintenance Coordinator when a position is vacant.  Provide additional hands-on support/focus on designated assignments at “priority properties”. “Priority properties” to be determined by the AOM, Regional Director of Operations, and National Director of Plant Operations.  For more challenging tasks, offer on-the-job training and/or direct hands-on assistance. Responsible for the training of new Maintenance Directors and/or Coordinators and assist as necessary with the on-boarding of janitors and housekeepers.  Respond to and complete resident work orders in a timely matter, in a fashion which as consistent with resident or management expectations.  Perform required tasks so that assets are well maintained, including effective use of TELS for preventative maintenance, to achieve maximum useful life in terms of serviceability and appearance.  Assist properties in establishing and meeting operating and capital budget goals via effective use of YARDI, Spend-Down, and other internal reporting methods.  Collaborate with the Regional and National Directors of Plant Operations to roll-out and oversee vendor contracts including professed suppliers and service agreements.  Responsible for ensuring designated communities have consistently incorporated SLC maintenance standards.  Perform work required to bring resident units to move-in ready standards/ Ensure unit turnover are meeting company standards and are completed within budget. Perform general maintenance projects as assigned including installations and repairs involving plumbing and electrical equipment, carpentry work, painting, equipment repair, snow removal and outside landscaping maintenance.  Knowledgeable of all property emergency, safety/disaster plans and procedures.  Respond promptly to emergencies affecting resident or employee safety and/or an immediate jeopardy to the physical plant. 

In communities with an Executive Director vacancy, serve as onsite executive for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies, and the public. Provide added support as needed to incumbent executive directors, including but not limited to recruiting, onboarding, training, leadership, and management coaching. Manage budget and cash flow and maintain budget accountability. Manage occupancy and revenue expectations with sales team, aggressively anticipate and minimize negative budget variances and deficits. Hire, train, discipline, and terminate employees in accordance with company policy. Maintain all local, state, and federal licenses. Maintain resident retention by working with residents and their families, resolving any issues that arise. Lead staff meetings. Assist in answering resident billing issues. Also maintain the ancillary charge worksheet on a weekly basis. Ensure that move-in deposits and rents are deposited in a timely manner. Send monthly delinquent notices and follow collection guidelines. Process resident lease renewal letters. Ensure that payroll is accurately prepared and reported to the corporate office at the time designated. Ensure that accounts payable procedures are processed timely & accurately. Ensure that all proprietary, financial, and resident information is kept confidential. Monitor and record petty cash disbursements and reconcile to replenish. Process workers compensation claims.

Use CRM systems to extract analytics and provide strategic direction using the metrics. Partners with the training team in effective onboarding of new sales hires. Actively monitors skill and knowledge growth of new hires during onboarding period. Fosters a strong sales performance culture across the assigned communities. Successfully manages and is accountable for sales performance within the assigned communities. In the absence of a Director of Sales, assumes the community sales role while supporting the assigned area. Ability to use data and analytics from the Senior Lifestyle reporting systems to measure effectiveness of lead generation, lead development and conversion metrics. Develop, manage, and participate in strategic plans to achieve and exceed budgeted occupancy goals. Ability to provide analysis of metric data and where plans are falling short, re-visit and review existing occupancy growth plans making necessary adjustments that are designed to meet occupancy expectations. Adjust communication style to meet the needs of sales, marketing, and operations partnerships. Travel to the field and interact with community associates, extract data from those interactions and partner to provide examples of best practices as well as build occupancy execution plans that create a structured plan for improvement. Collaborate closely with the Divisional Director of Sales and Marketing or Sr. VPSM to assist in building plans and strategies that build effective media plans, lead generation, event planning, and conversion targets. Interact professionally and effectively with all levels of the organization, residents, family members etc.

Manage full-cycle recruiting/sourcing and interviewing process with a focus on front-line staff. Set appropriate sourcing strategy for immediate and future candidate pools.  Accountable for the overall candidate and hiring manager experience from first point of contact through onboarding.  Manage applicant flow within ATS; source, screen resumes/candidates, coordinate interviews. Prepare candidates for interviews by providing logistical information, interview schedule, and other information as needed.   Interview and facilitate/participate in selection decision process.  Create and maintain tracking of requisitions, open position reports. Develop relationships with local Universities for entry-level and intern candidates; initiate, organize and participate in sponsored job/career fairs and on-campus events as applicable. 

Manage full-cycle recruiting/sourcing and interviewing process with a focus on front-line staff. Set appropriate sourcing strategy for immediate and future candidate pools.  Accountable for the overall candidate and hiring manager experience from first point of contact through onboarding.  Manage applicant flow within ATS; source, screen resumes/candidates, coordinate interviews. Prepare candidates for interviews by providing logistical information, interview schedule, and other information as needed.   Interview and facilitate/participate in selection decision process.  Create and maintain tracking of requisitions, open position reports. Develop relationships with local Universities for entry-level and intern candidates; initiate, organize and participate in sponsored job/career fairs and on-campus events as applicable. 

Manage full-cycle recruiting/sourcing and interviewing process with a focus on front-line staff. Set appropriate sourcing strategy for immediate and future candidate pools.  Accountable for the overall candidate and hiring manager experience from first point of contact through onboarding.  Manage applicant flow within ATS; source, screen resumes/candidates, coordinate interviews. Prepare candidates for interviews by providing logistical information, interview schedule, and other information as needed.   Interview and facilitate/participate in selection decision process.  Create and maintain tracking of requisitions, open position reports. Develop relationships with local Universities for entry-level and intern candidates; initiate, organize and participate in sponsored job/career fairs and on-campus events as applicable. 

Manage full-cycle recruiting/sourcing and interviewing process with a focus on front-line staff. Set appropriate sourcing strategy for immediate and future candidate pools.  Accountable for the overall candidate and hiring manager experience from first point of contact through onboarding.  Manage applicant flow within ATS; source, screen resumes/candidates, coordinate interviews. Prepare candidates for interviews by providing logistical information, interview schedule, and other information as needed.   Interview and facilitate/participate in selection decision process.  Create and maintain tracking of requisitions, open position reports. Develop relationships with local Universities for entry-level and intern candidates; initiate, organize and participate in sponsored job/career fairs and on-campus events as applicable. 

Hire, supervise, develop, and train the compliance department team members, including Move-In Coordinators. Support the compliance related responsibilities by working in partnership with the Property Managers of the Senior Suites, as well as regional team members. Responsible for ensuring compliance processes, standards, and training content are developed, updated, and maintained to ensure policy and procedure alignment with federal, state, and company requirements. Work directly with the compliance department and property personnel to ensure properties comply with all regulations and requirements. Assist and review all 8823’s corrections and correspondence. Build and maintain relationships with local and regional offices of various regulatory agencies that have a stake in any asset’s performance. Maintain reporting data bases and ensure all reporting is completed in a timely manner. Assist and train the compliance department, as well as Property Manager team for file. reviews to ensure all applicants and residents meet eligibility requirements for multiple states. Ensure accuracy and completeness of all HUD, Tax Credit and other required forms. Maintain training requirements as needed per state and/or funding source. Travel independently to various locations as needed. Train staff on each aspect of their compliance specific state requirements. Other duties as assigned.