Other

Greet residents and provide general assistance to visitors, prospective residents, and families. Answer telephone calls. You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Process reports for such things as work orders, incidents and concerns. You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.  Maintain the sign in/out log for the issuance of community keys, and gate passes. You will assist other departments with administrative functions. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Complete work orders around the community. Perform work and repairs needed to ready apartments prior to move-in’s. Order and organize maintenance supplies as needed.  Complete general maintenance projects, including installations and repairs involving plumbing, electrical equipment, carpentry, painting, equipment repair, snow removal, and landscaping.

Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers. Enthusiastic, positive demeanor that encourages residents, employees, and family members to engage with the programs of the community. Foster a fun work environment centered around celebrating the lives of our residents Plan and lead daily programs within the community Develop opportunities for team members from other departments to create and lead programs  Plan and execute special events for residents in collaboration and partnership with the sales and marketing departments Recognize and honor the individuality, diversity, and spirituality of all residents when planning programs, events and holiday celebrations Develop rapport with residents to encourage participation in community programs and events Acknowledge, understand and promote the SLC wellness model by offering opportunities for residents to experience programming in 7 areas of wellness (physical, social, emotional, spiritual, intellectual, vocational, & environmental)  Develop and distribute a monthly calendar of events and newsletter that meets SLC program and brand standards by the first of each month Organize and lead trips outside the community to enhance the opportunities for residents to remain connected to the greater community  Develop partnerships inside of and outside of the community to enhance program and event offerings Promote the lifestyle at the community through an active social media presence and positive partnership with the sales and marketing departments  Oversee the resident ambassador program Support and participate in setting up the seasonal/holiday décor of the community Responsible for keeping program flyers, bulletin boards and digital signs up to date and meeting SLC and Brand standards.   Perform work tasks in a way that preserve each resident’s dignity, privacy, and confidentiality Responsible for hiring, training, developing and mentoring dept employees in accordance with Senior Lifestyle Corporation Human Resources guidelines Secure and maintain all department equipment and supplies Manage the department budget and expenses Document and maintain all records as required to effectively manage the department 

Secure all areas of the facility, checking for open doors or unusual activity. Monitor emergency and safety equipment including security cameras, phones, and life safety systems. Complete regularly scheduled rounds in and around the building. Communicate about and respond to all unusual activity or emergency situations.

Schedule, organize, and conduct tours with prospective resident of independent and assisted living, memory care and skilled nursing. Respond and follow-up with to all walk-ins, phone ins, mail-ins timely and appropriately. Create, plan and implement with Sales and Marketing Team and Program Director events to bring in prospective residents, current leads and professionals such as, but not limited to: seminars, speakers, themed events, and family nights. Develop and maintain a good working relationship with residents, families, and professional providers of care.    Maintain a working knowledge of all software programs. Participate in weekend call coverage in Manager Rotation unless they have a standing schedule that already encompasses one or more weekend day.  Secure the required number of budgeted move ins and achieve net gains each month Treat each inquiry with value. Work closely with the Executive Director and Regional Director of Operations, and Divisional Director of Sales and Marketing in development and implementation of the quarterly marketing plan. Create and implement a strong community outreach program that generate the necessary number of referrals to reach sales goals. Complete quarterly media planning with current vendor on a timely basis.  Keep Executive Director informed of all sales activity daily. Maintain Senior Lifestyle Hot Board/Move in Move out board. Communicate any special needs of the incoming resident to the appropriate personnel. Manage use of sales toolbox. Assure every alternative is considered before closing a lead.  Keep informed of all trends, developments, concepts and techniques in his/her field that affect product. Understand the need of the senior and the aging process. Maintain and work an active, meaningful waitlist.  Visit competitors quarterly. Maintain confidentiality of all pertinent information. Comply with all Senior Lifestyle Policies, cities, state, and federal regulations pertaining to Residents’ accounts as it relates to Medicare, third party billing, etc. Interact professionally and effectively with all levels of the organization, residents, family members, etc. Perform other duties as assigned.
 

Act as the on-site executive for all operations, including being the main point of contact for all staff, residents, prospects, community organizations, government agencies and the public when needed.  Maintains resident retention by working with residents and their families, dealing with any issues that arise. Responds and follows up with all walk-ins, phone-ins, mail-ins timely and appropriately. Keeps up to date with information about competitors. Meets all expectations of meaningful contacts, leases and occupancy. Maintain budget accountability and cash flow; aggressively anticipate and minimize negative budget variances and deficits. Hire, train, discipline, and terminate employees in accordance with Senior Lifestyle Corporate policy.  Maintain all local, state, and federal licenses for the community. Lead staff meetings.  Promote and protect resident rights; assisting residents to make informed decisions and treating them with dignity and respect.  Become an intricate part of the community in social and civic affairs by representing the community in local, state, and professional organizations.  Manage other support level and management roles as needed. 

Prepare meals from standardized recipes in accordance with order in a timely and attractive manner. Set up food service line and workstations with needed condiments. Ensure all condiments and garnishes that are required are prepared and served with the appropriate foods. Assist in coordinating prep for the following day’s menu. Participate in a pre-meal meeting with food servers to review detail of daily menu.   Assist with training of new kitchen employees. Assist with scheduling of employees within the department.  Assist with food ordering, monitoring inventory and creating the menu cycle. Keep stock rooms, coolers, and freezers clean and ensure that food supply stocks are rotated and that all perishables are labeled, dated, and stored properly. Maintain kitchen cleanliness and food preparation according to state and local health department code requirements. Keep food waste to a minimum by utilizing food storage and food recycling techniques. Manage and supervise Cooks, Lead Cooks, Prep Cooks, and Utility Workers as needed.

Prepare all food using the daily planner and SLC standard recipes. Work the food line during mealtimes. Ensure that all food meets safety guidelines and that all kitchen areas meet sanitation guidelines. Ensure resident and guest satisfaction by responding quickly to needs and requests.  Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Provide assistance as needed with medication reminders, bathing, grooming, dressing, escort service, and other activities of daily living. Follow the schedule of resident’s needs set out by supervisor. Provide emotional and social support to residents. Document daily log of assistance. Respect and encourage the independence and dignity of the residents. Respect residents’ confidentiality. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork….