The Sheridan at Oak Brook

Assist in planning and coordinating all resident activities.  Encourage residents to participate in programs and activities and provide transportation to them as needed. Lead various activities as directed by the Resident Programs Director. Order and maintain supplies for activities as needed.

Assist the community’s team members in the achievement of the community’s First Impression goals and help the community’s staff understand how their roles relate to the successful execution of the First Impression. Assist the community’s staff in understanding the most hospitable way to interact with anyone who enters the community, by developing the tools necessary for hospitable customer interaction. Adhere to one standard, every area be it the front of the house or back of the house should be held to the same level of scrutiny.   Maintain an excellent level of hospitality/cleanliness in the Tour Path, by making sure the proper items, events, and interactions (i.e. flowers, photographs, cooking demonstrations, recognition of guest by name by staff) are in place at all times and all events (resident activities/major or minor building repairs) are coordinated appropriately. Deliver the Senior Lifestyle Corporation’s Signature Services and understand that it is a key component to the community’s image. These Signature Services help differentiate the community from its competitors by enhancing the community’s image and level of service.   Play an integral role in the Employee On-Boarding process, by acting as a liaison between the Human Resources Department and the new hire, as well as helping reinforce the expectations/standards that are set for the on-boarding process.  Work with the Dining Staff to support a polished hospitality approach to dining room service. Assist in the coordination and oversight during special community events.  Let the Community’s residents, residents’ families, or out-side entity know that you are there to help fulfill any special request related to their dining experience. Ensure that every department is notified of all new move-ins to help coordinate new resident involvement in appropriate activities and meals.   Support the Hospitality Training the community’s staff.   Take a role in the development and operation of the Ambassador program at the community.  

Provide kind, caring, and consistent companionship and support to residents. Provide assistance, encouragement, and restorative interventions, as needed, for Memory Care residents to be as independent as possible in their activities of daily living including but not limited to: bathing, dressing, grooming, toileting, feeding, and mobility. Participate in and lead one on one and group activities. Serve residents during mealtime, assist with memory care laundry, and basic housekeeping within the memory care neighborhood. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Greet residents and provide general assistance to visitors, prospective residents, and families. Answer telephone calls. You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Process reports for such things as work orders, incidents and concerns. You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.  Maintain the sign in/out log for the issuance of community keys, and gate passes. You will assist other departments with administrative functions. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Meet all expectations of meaningful contacts, leases and occupancy. Respond and follow-up with all walk-ins, phone-ins, mail-ins timely and appropriately. Secure the required number of budgeted move ins and achieve net gains each month. Develop and maintain a good working relationship with residents, families, and professional providers of care.    Participate in the community outreach program to generate the necessary number of referrals to reach sales goals. Report all sales activity to supervisor daily. Assure every alternative is considered before closing a lead.  Treat each inquiry with value. Maintain confidentiality of all pertinent information.

  Starting at $18 per hour  Provide safe, reliable transportation for seniors to and from the center, appointments, and activities. Transport residents and perform community errands as assigned.  Offer a friendly and approachable demeanor, ensuring that each senior feels comfortable and cared for during transport. Ensure that all residents who use the transportation are returned safely to the building. Assist all residents in and out of the vehicle as needed.  Maintain cleanliness of vehicle by performing and/or scheduling regular interior/exterior cleaning. Be flexible and willing to help out with senior activities and events when needed, making the experience enjoyable for all participants. Report mechanical needs and repairs and assist in coordination to have repairs completed.

Looking to Hire for SATURDAYS only. Transport residents and perform community errands as assigned.  Ensure that all residents who use the transportation are returned safely to the building. Assist all residents in and out of the vehicle as needed.  Maintain cleanliness of vehicle by performing and/or scheduling regular interior/exterior cleaning. Report mechanical needs and repairs and assist in coordination to have repairs completed.

Responsible for medication administration for the residents in compliance with Federal & State regulations and Senior Lifestyle Corporation guidelines. May be responsible for the admissions of new residents to include all admission assessments and documentation. Responsible for completing acute and long-term care plans or service plans. May be responsible for clinical system tracking (i.e. wounds or infection control) under the direction of the director. Provide general consultation regarding health-related concerns within the community. Notify physicians and/or family members of any change in resident’s health and provides proper documentation. Respond quickly to all emergencies. Maintain close communication with all departments and staff members. Provide educational meetings for residents and staff. Maintain confidentiality of residents’ and prospective residents’ information.     May be responsible for discharges, assessments, and clinical documentation as needed. 

Prepare all food using the daily planner and SLC standard recipes. Work the food line during mealtimes. Ensure that all food meets safety guidelines and that all kitchen areas meet sanitation guidelines. Ensure resident and guest satisfaction by responding quickly to needs and requests.  Maintain a positive and professional demeanor toward all residents, visitors and co-workers.