Maintenance, Atrium Village
“When I think of [Senior Lifestyle’s] five core values, I can’t think of just one value that particularly sticks out because, frankly, Jimmy embraces all of them.”
High praise for today’s 100 Days of Heart of Caring spotlight on Jimmy Luttman who works in Maintenance at Atrium Village. Jimmy’s quiet heart of caring touches all who come in contact with him.
“Jimmy cares deeply about all of the residents. There is no resident request that is too small or too large – he understands that he will not leave that repair or task without the resident being completely satisfied. But his concern and his work goes deeper than that; by example, he consistently shows great respect for every resident in our building.”
By nature of Jimmy’s role, he’s often one of the first team members residents meet when they move in, but his can-do attitude keeps him at the top of residents’ minds and hearts.
“Jimmy’s attention to detail ensures that all maintenance issues are dealt with quickly and efficiently. But interestingly, residents seem to make multiple requests, often times for the same problem. Why? Because they seek his friendship, his patience and his never-ending upbeat demeanor. Simply put: They feel better; they feel safe when he enters their apartment to solve their problem.”
This same can-do, positive attitude served Jimmy well when Atrium Village had what you might call a “flood” of maintenance problems.
“Back in early September, Atrium Village suffered not one, but two major floods that destroyed the walls and the floors of both the Independent and Assisted Living Dining rooms…Three weeks before Thanksgiving, our Director of Maintenance and Jimmy set a plan into motion where we would rebuild (internally)…so all of our residents and family members could enjoy the holiday in a homelike setting. Jimmy worked tirelessly prepping the walls and the floors so these two large rooms would be ready… Not only was the room ready for the holiday, but through Jimmy’s efforts and vision, our community stayed well within budget.”
We’d like to congratulate Jimmy on receiving this very well-deserved nomination for our prestigious Heart of Caring award. Thank you for all your hard work and the heart of caring you demonstrate to the residents and families you help care for.
This spotlight is part of Senior Lifestyle’s 100 Days of Heart of Caring series featuring nominees from our 170+ communities across the country. All nominations are anonymous. Our nominees represent the backbone of our commitment to our core values: Caring, Honesty, Appreciation, Respect and Teamwork; without them, we could never fulfill our goal of providing best-in-class care to every one of our residents. Join us as we celebrate these caring, passionate individuals and their commitment to our residents.