CNA, Brookstone of Mattoon North
Meet Mandy Pauley, a CNA recognized for the respect, appreciation and heart of caring she demonstrates throughout everything she does at Brookstone of Mattoon North.
“Mandy goes above and beyond to make sure all of our seniors have anything they need. She encourages their independence and ensures they attend meals and activities to keep them social.” “She has a great appreciation for others in the building and doesn’t hesitate to say thank you.”
Mandy’s heart of caring does not just extend to the residents she cares for, but also to her team mates and the family members she encounters on a daily basis. Her respect for her coworkers and her caring heart have made her standout to those who nominated her for this prestigious award.
“She truly makes this the best place to work. It is evident to everyone around that she loves what she does even on the hard days.”
“We recently had a resident pass away. Mandy had the most outstanding relationship with the resident and her family. That resident constantly asked about Mandy and her family, even towards the end. Mandy made a huge impact on that family. The daughter of this resident told me before leaving for the last time, ‘I would clone that girl if I was you, she is the heart of this building.’ I could not agree more.”
We may not be able to clone Mandy, but we’re thankful to have at least one of her to demonstrate such a powerful heart of caring. Congratulations on the nomination, Mandy, and thank you for all you do!
This spotlight is part of Senior Lifestyle’s 100 Days of Heart of Caring series featuring nominees from our 170+ communities across the country. All nominations are anonymous. Our nominees represent the backbone of our commitment to our core values: Caring, Honesty, Appreciation, Respect and Teamwork; without them, we could never fulfill our goal of providing best-in-class care to every one of our residents. Join us as we celebrate these caring, passionate individuals and their commitment to our residents.